"Your Connected IT Department!"

Agent Trip's Services

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"Rates and Prices"

Attention! As of 2020, we no longer make house visits, only to pickup and drop off, additional fees apply if we need to enter your home!

Remote Virus Removal Services
$495, includes one year of McAfee Virus Protection and a Diagnostic Test. Unfortunately we do not warranty virus removal services.

Diagnostic Fee:
$190* - non-refundable fee. This fee can be applied to Virus Removal Service, OS Installs and Upgrades as well as the installation of any item less then 8 screws, parts sold separately, data backup services sold separately.

Shop Fees: (fees apply to drop off service only, *all parts are sold separately)
Data Backup Service - $289*  -a backup device is required for this service, sold separately.
OS Clone Backup - using Acronis True Image - $345* - A purchase of Acronis True Image License is required.
Large Hardware Install - (such as a LCD screen replacement) - $449* - Depending on the parts, most parts are special ordered and are required for this service.
Small Hardware Install - $65/hr (such as a hard drive, up to 4 ram chips - less than 8 screws)
1/2 Hourly Rate - $95 (miscellaneous shop fee)  / 1 Hour Rate
Restore Media Creation - $48 (includes media, for example: flash drive)
* Note: All labor Fees are non-refundable - this applies to all service(s) performed.

Service Call Fees:
For Businesses Only: $395 for first 2 hours / $125 per additonal hour
Travel Fee: $75* up to 10 miles / + $10* for every 1 mile extra out of range of first 10 miles.
Tech Valet: see travel fee above (This includes picking up the computer to work at the shop or / and delivering it back to you, all shop fees apply).
Cancellation Fee $500 (Only charged if the job is canceled during time of appointment)
Cancellation Fee on Emergency Calls: $985
Emergency Call: Same day service - $800 will be added to fees listed above, $1500 if Emergency Call is before noon and between the hours of 11:00 pm to 12:00 pm.

*Customer is responsible to pay any meter parking, parking garage, tolls and valley parking fees, they will appear on the billing statement at time of service, this also includes parking tickets that apply if there is no such place to park. If there is no such place to park the standard cancellation fee will apply.